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Frequently Asked Questions

Flights generally last about an hour.

The Magalies River Valley (Gauteng and Northwest Province)

Every morning just after our first cup of coffee, or, more precisely, just after sunrise.

The air is calm, stable, more reliable and generally safer for flying.

It starts off fresh and warms up quickly, so make sure you can take layers off as we go – not too many though! Leave stilettos at home – wear “sensible” shoes. A hat is recommended.

It depends on the number of passengers. We have a fleet of 6 balloons. The biggest stand over 35 metres high, we have 3 of these and they can each carry up to 18 passengers. We also have smaller ones, which carry 6 to 9 passengers.

This area has some of the most reliable weather in the world, but if we decide it would be unwise to take to the skies, we will advise you at least 1 to1 ½ hours before the scheduled meeting time. Be sure to give us your number so we can let you know – otherwise you may arrive and be disappointed.

We carry a minimum passenger legal liability insurance of R1,000,000.00 per person as required by the South African Aviation Act. Our pilots are some of the most experienced in the country and all carry a Commercial Rating. Your safety is our priority even though we always aim to give you the most enjoyable experience possible.

A ticket is issued on presentation of a voucher or a coupon, which confirms the details and payment of your flight. This is a legal requirement of the S.A. Aviation Act.

A Voucher is a document that confirms the booking and financial arrangements have been met before a ticket can be issued. Certain terms and conditions may be applicable. A Voucher will not expire for at least two years. It cannot be exchanged for cash but no escalation will be charged even if our fares have increased in the interim. A voucher’s expiry date can be extended on written application subject to a moderate fee.

A Coupon is issued with certain terms and conditions, which will include an expiry date. It may not be extended unless and extension fee is paid as amended from time to time.

Various Cloud 9 Balloon Rides packages are availabl.

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